At The PIGMA, every piece is Made in India, Made for You — styled with passion and delivered with pride.

🕒 Order Processing Time

All orders are usually dispatched within 24 to 48 working hours after confirmation.

Sometimes, there might be a slight delay due to:

* High order volumes

* Courier partner issues

* Government or public holidays

But don’t worry — our team always does its best to get your order moving as quickly as possible.

🚚 Delivery Time

Standard Shipping

📦 3–7 working days after dispatch (on average across India).
Delivery times depend on your location, local courier availability, festive seasons, and external factors like weather, strikes, or government restrictions.

⚡ Express Shipping

Available only on prepaid orders.
If you choose partial COD, your order still qualifies for Express Shipping.
🕓 Timeline: 2–4 working days after dispatch.

Note: We rely on third-party courier partners, so factors like pin code availability, weather, or courier strikes may affect timelines.

🚀 Rush Shipment (Nearby Karnal Districts Only)

Available only for prepaid orders.
Orders placed before 3 PM (Mon–Sat) qualify for same-day shipping.
Orders placed after 3 PM will be shipped the next morning, with delivery expected within 3–4 hours via our same-day delivery partner.

💳 Prepaid vs COD Orders

* Prepaid orders are always processed faster.

* COD orders may face minor delays due to courier handling.

For the quickest delivery, we always recommend prepaid orders.

📦 Delivery Attempts & RTO

Our courier partners will make 3 delivery attempts.
If the order isn’t accepted and gets marked as RTO (Return to Origin) due to customer-related reasons, a reshipment fee of ₹200 will apply.

COD orders may face additional delays due to courier handling — prepaid is always the faster route!

📅 Festive Season Note

During major festivals, we do our best to deliver on time — but with the festive rush, things might take a little longer than usual. We appreciate your patience and support ❤️

😏 Now for the Fun Part

We proudly ship with Shiprocket – the company that calls itself India’s best courier aggregator.

But sometimes, their delivery agents have… creative excuses:

“Customer’s house was locked.” (Even when you were literally waiting at the door 🫠)

“Customer’s phone unreachable.” (While you were scrolling Instagram on full signal 📱)

Or the classic: “Undelivered due to unforeseen reasons.” (Translation: Bro just didn’t feel like it.)

We don’t control their mysterious ways — but we fight their drama daily to get your outfits and kicks to you.

At The PIGMA, your style matters more to us than it does to Shiprocket (trust us on that one 😉).

✨ The PIGMA – Styled with love, shipped with pride, delivered with Shiprocket’s mood swings.

📩 Need Help or Delivery Confirmation?

For urgent delivery needs or to confirm availability before ordering, reach out to us at:
📧 officialthepigma@gmail.com (or your official support email)

We’re available Monday to Saturday, 11:00 AM – 5:00 PM.